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We previously had a conservatory installed 20 odd years ago. The installation was a misery and the result was disappointing and when the fabric deteriorated we had to either pull it down or replace it. A friend warmly recommended Finesse, having recently had a large extension completed by the company. Meeting Neil Thain gave us the confidence to go ahead and commission a new structure. The result is better than we ever hoped for .The installation was smooth and the tradesmen were charming and professional. Every detail was attended to and the quality of the work is outstanding. We are thrilled with our lovely new conservatory. It is good to know there are still companies that really care about their work and try to give real customer satisfaction. It has been a pleasure from start to finish and we cannot recommend Finesse too highly.
Brilliant service and amazing aftercare, I was very pleased with the service I received and would recommend to my friends and family
Very professional service, great quality work and at a reasonable price. Would highly recommend.
Quality product and service, very happy with the workmanship and care taken throughout the whole process. Thoroughly recommend. Sharon Hendry.
We have used finesse in both our old flat and our current house. We were met with great service, fab communication, polite, friendly and tidy tradesmen. We had no concerns recommending them to our parents and in laws who went on to use the company and were also delighted with the work.
We had a problem with the lock recently - which was out of warranty, but we contacted Finesse and this was fixed promptly with no charge. This certainly illustrates customer care and satisfaction being a big priority to this company.
Many many thanks.
I contacted Finesse due to my bathroom window lock braking.
It was this company Finesse, who fitted my windows, however this was well over 10 years ago. They promptly contacted me, arranging a time to repair the lock. This was done quickly and efficiently by Jamie who to my surprise also repaired my front door on his way out, which was sticking.
Neil the manager has done this service free of charge, I can only thank you for being so kind as there are not many people around who give this service these days.
Couldn't be happier with the window replacement. It's a perfect match for the other windows (important in a listed building) down to the original brass pulls. First-class quality ,and the service was superlative, Neil and Chris (who installed it) both as friendly and helpful as possible. So grateful too to be slotted in before Christmas, which was really going above and beyond!
First-class service from Finesse once again. This is the second time I've used them and the timber sash and case windows they've fitted are beautiful.
A really quality company and I can't praise Neil, Den and Stevie highly enough.
The Finesse team have just finished a conversion of our garage roof space and an unused bedroom into a master bedroom with dressing room and en-suite shower room. From the beginning of the process Neil provided no nonsense guidance and was open to different concepts of how the work could be undertaken. Through the execution phase I cannot fault any to the team. Every tradesman was at the top of their game and produced a living area to the highest standards for us that has transformed our house. The care and attention to detail given by each trade was impressive, always polite and they always cleaned up the working areas with any rubbish removed every day. This was not a straightforward conversion given the challenges of a split level building and the original plumbing layout. However all issues were overcome to produce an end product that we are extremely pleased with. I would have no hesitation in recommending Neil and his team to anyone looking for a top class contractor at a realistic price.
We've had Finesse do a lot of work on our house over the last year. We live in a period house and had to be very careful with our windows. Given we were replacing over 30 windows we had to make sure we got it right. Visiting the factory to see the wooden sash and case windows combined with the inspections Neil and Den did at the property convinced us they knew what they were doing and the also knew what we wanted. They were the only firm to notice some of the small details with our existing windows. We were convinced the windows would be right and went ahead. Due to the size of the job we split it over two installs, one in the spring and one in the autumn. We have noticed a significant improvement to heat and sound insulation since the work was done and are overall very happy with the windows.
Neil's team undertook the internal modernisation and installation of replacement windows at our flat in St. Andrews. Very happy with the results. Finesse coordinated all trades and delivered excellent results on time and budget. The site was kept clean and tidy and there was minimum inconvenience to our neighbours. It's refreshing & unusual to find this level of service in the building industry. Highly recommended. !
After 8 Years our front door needed a repair. The work was completed to my satisfaction and the joiner cleaned up after him. Couldn't recommend this company enough. Thank you.
No pressure sales, good quality advice, excellent quality product and first class installation. Three months on I have no regrets and would recommend Finesse for anyone currently looking for new windows.
We had our front door installed by Finesse two years ago and were very impressed with the standard. We have therefore just asked them to install a new back door, with car flap. Since we are in an old house, the walls are not level or straight so the job was not as simple as it could have been. But the guys have done a beautiful job. We cannot recommend them highly enough!
The Finesse team did a great job. Our new windows are beautiful and Neil ensured we were happy with every detail. A very minor repair needed a month later was completed quickly and happily--excellent customer service!
Excellent job, delighted with the result, would recommend to friends.
We have a beautiful extension, ensuite and new Windows and doors thank to Neil, Den and the team. Also finished outside to a high standard with Indian sandstone and stainless steel handrail and fencing.
I would like to thank everyone on the team for the hard work and dedication.
I would highly recommend Finesse and their team.
Absolutely phenomenal service and quality. Neil and his team stood head and shoulders above almost any other tradesmen I have had dealings with in the past. Perfect organization, efficiency and friendliness. The windows are beautiful and their installation was like magic - spotless clean afterwards with minimum fuss. Thank you!
I had Neil and his team supply and fit a new solid wood front door for my property that had to comply with a conservation area. I am very happy with the quality of the workmanship and the quality of the actual fitting that occured. Would highly recommend them.
Neil and his guys at Finesse have just replaced the gable end of our wooden conservatory. They have done an excellent job and I will be recommending them to anyone I know who needs similar work done.
We had all of our windows and doors replaced. From the very first enquiry, Den answered every question we had promptly and clearly and quickly built our confidence in him. The actual work was carried out exactly as promised and in agreement with the budget we had discussed. We received outstanding service and will certainly approach Finesse for future work on our house. I recommend Finesse most highly and with no reservations at all.
My experience with Finesse was they were very professional as well as experts I had velux windows fitted which was done to a very high standard.
Six months, I think, is a reasonable period over which to make an assessment of the success, or otherwise, of having all our windows replaced. The advice and pre-sale information was of the highest standard. The estimate supplied and agreed was maintained. The fitting was undertaken in a timely and extremely professional manner with minimal disruption to our lifestyle and existing decor. The quality of the workmanship and the windows are very apparent and have greatly enhanced our property with the benefits of the heat saving and noise reduction being really appreciated. Would I recommend Neil and his team? Without any reservations, a first class job.
Based on a referral, we brought in Neil and his team at Finesse to build an extension (2 levels) to our house. The entire build process was managed really well, with regular updates and always someone to speak to if required, culminating in a great finished product. Delighted I went with Neil and have already recommended Finesse to a couple of my friends!
Excellent, professional service. On time, no mess, fantastic results. We have used them repeatedly and consistently very good service and workmanship!
Had my French doors fitted today, absolutely delighted the service , workmanship in fact the whole experience has been second to none would recommend them without hesitation.
With my house being located right at the end of the runway at Edinburgh airport, I needed some sound advice (no pun intended) regarding noise reduction. Neil knew exactly what was needed, and this has now been fitted.
Over the whole period from first measurements to finished installation, Neil's service has been top notch! Sean, Josh and Chris (who fitted the windows) were a nice friendly bunch and did a first class job.
There was one small problem caused by a mix-up in communication between me, my builder, Neil and the installation team, but this was fixed within 24 hours.
I had had such a glowing recommendation about Neil / Finesse Windows that I didn't even bother getting second or third quotes. You, dear reader, can do exactly the same without any qualms. All in all, a great company to deal with, and they did a fantastic job. Thank you Neil, and thank you Sean, Josh and Chris :-)
I have just had virtually every window in my whole house replaced by Finesse Windows and I am absolutely delighted! Neil Thane and his team provided me with a faultless service, an excellent product and significant value for money.
Buying new windows is a big financial outlay and balancing this with quality can be challenging. Like most people, I shopped around and compared every aspect of cost, product, quality and the general feeling of trust. Finesse Windows came out on top in every way and there was no comparison between them and (how do I out this politely) some of the 'chancers' I had provide quotes.
One of the most important decisions I had to make was the type of windows, as I was particularly concerned about my lounge box bay which has many original features. Neil sensed my concern immediately and allayed every fear, whilst I put all my trust in him. This was the correct decision, as the final job is outstanding and almost identical to the original window (albeit brand new and minus the howling gale!).
Neil's team are excellent tradesmen, really tidy workers and a lovely bunch of guys. They worked really hard and were a pleasure to have in my house and I had no hesitation leaving them on their own while I went to work.
I really can't praise Finesse Windows enough and highly recommend them without hesitation.
Keep up the good work gents!
I would highly recommend Finesse Windows. I had PVC sash and case windows fitted by Neil and his team at Finesse. They are excellent quality and look as good or better than the wooden equivalent, in fact from the outside its difficult to tell if they are wood or PVC. I looked around and Finesse supplied what I thought were the nicest sash and case windows and their price was between 2 other quotes I received, I went with them because of the quality of windows and also for the professional advice and approach from Finesse.
Delighted with the installation of new sash and case double glazed windows.The installation team were very professional and I was impressed with the level of service received from everybody involved. Overall price was slightly higher than other quotes but doubt I would have received as a high a quality finish with all specific deadlines met and any snags dealt with quickly and with no fuss. Very happy to recommend.
EXCELLENT service. No matter how small your request is Finesse will deal with it promptly & with ease. I was all over Fife trying to get a spare part for an old window. Finesse were the only ones who managed to solve it & to be honest who actually took an interest, It was small value but this didn't deter them from helping. I spoke to the owner, receptionist & a man from the shop floor & all went out their way to help.
If they care so much about the small value jobs then it gives great confidence on using them for a larger Project.
Without doubt the best customer service I've experienced.
We employed Finesse to undertake quite a major extension to our house after Neil's initial discussion and estimate left us feeling very confident in his companies ability to provide us with a high quality and slick job. From start to finish the job was well run with the appropriate tradesman there exactly when they needed to be to complete the job on schedule and to a very high standard. The tradesman were all friendly, professional and extremely tidy never leaving anything out of place. We are thrilled with our extension, the whole process was painless and we would highly recommend Finesse for anyone looking for a professional job.
Looking at the final product we are so glad we went with Finesse. The quality of their windows compared to other suppliers we considered is now obvious. The windows work well and look great. Their installers were neat, tidy and very helpful . Our old house gave them some minor problems during the installation which they happily fixed and left everything looking just great for us. It was worth every penny.
Finesse replaced a bay window for me in a house in a conservation area, the quality of the product & the staff team that fitted it were first class.
I have now renovated 3 period properties & I can honestly say I have seen no finer job than that of Finesse.
Simply outstanding in terms of care, craftsmanship & beauty.
Thankyou Jim Berry 14/7/15.
Very pleased with all work carried out by Finesse - We have used them previously and would use them again in the future. We have just had them replace our old, wood-framed sun lounge windows and door with new, double-glazed, pvc units, custom-made to our exact specification and fully finished inside & out.
The flat roof has been stripped of the existing felt, boards removed, new insulation and new boards fitted with new, maintenance free fibre glass finish roof, glass drips all round and internal box gutter, also sealed up stand against the house.
This has greatly improved the comfort and security of the room, also providing a much improved appearance and outlook.
All work was carried out in a clean, tidy and professional manner and once the work had started it was continuous until finished. Minor snagging items were quickly addressed and attended to afterwards.
All work was discussed and agreed upon before being carried out - a first class job from start to finish well run and organised by Neil, efficiently carried out by his team.
Living in a conservation area, and next door to a listed building, we didn't hold out much hope of being allowed to replace our rapidly deteriorating single glazed timber windows (some of the so called 'big' companies even told us we would have no hope of getting permission).
How lucky I was then to be given a word of mouth recommendation that led to me to visiting Finesse's premises where the owner (Neil) took great pride in showing me their product. I was immediately impressed with his enthusiasm, the quality of the window and the diligence of the workforce making the windows... who as it turns out also fit them on completion.
This led to a visit from Neil where we found that Finesse had completed several similar properties in conservation areas.
I am pleased to say there was none of the hard sell tactics I have had to endure from other companies... we were simply given a breakdown of price per window with a realistic figure attached.
Having thought we could only afford to replace some of our windows we opted to replace all fifteen.
Once permission was granted a date was set, and true to Neil's word, the Finesse workmen arrived on the given day and worked to completion in just one week.
Like the other reviews I was impressed at how the work was carried out... it was clear they all had a pride in their work and their firms reputation.
Despite the major nature of the work there was minor disruption and amazingly very little mess due to them treating our home with the care that I wish all workmen did.
It is some months now since having our windows fitted and Neil has followed up during that time to check that we are happy with the completed project (which of course we are).
I am not one who usually takes the time to 'put pen to paper' but credit where credit is due... I will have no hesitation in recommending Finesse to my friends and family and using Finesse in the future.
Finesse replaced an original Sash and Case window with a beautifully made timber-framed double-glazed replacement.
The workmanship was faultless and the customer service was excellent.
Neil is very enthusiastic and gave me a tour of the workshop. It's clear that he takes pride in the workmanship of his team.
Would definitely recommend and would love to use Finesse again in the future.
We are so glad that we choose Finesse to build our conservatory. From start to completion, it had been a pleasure to deal with Neil and his team.
Excellent quality and workmanship, nothing was a bother, and every night they cleaned up and were professional and friendly.
Every time we have friends around, it is always gets a 'wow', and we are constantly been asked who built it!
If you want any building work done to improve your property, We highly recommend Finesse. You will not be disappointed.
We have used Finesse on a couple of occasions (once for installing a new hard wood floor and another for installing new double glazed windows for the front of the house). On both occasions we were highly impressed with the quality of job and materials used. Praise must also go out to Neil and his team who have always displayed a high level professionalism and a keen attention to detail. We would not hesitate in using Finesse again and we will be sure to recommend them to friends and family.
My first contact with Finesse was an online request for information and was impressed to recieve a phone call within an hour. This resulted in us having seven wooden sash and case windows fitted. The work was commenced on the stipulated day and was completed within the time advised in a very tidy manner. All the work was done for the price quoted.
This was done last autumn so when we decided to have more windows fitted we had no hesitation in contacting Finesse again. Because of holidays we were unable to allow all the work to be completed in one block but Neil was flexible and worked around our availability. On this occasion some unforseen complications arose but these were all taken care of without any additional cost. Once again a well finished job.
It was a pleasure having a company provide such a reliable service and will have no hesitation in using them again in future.
I have had new windows, door and also a canopy fitted by Finesse in the past. Most recently I had a bathroom fitted, excellent job carried out by Finesse, good workmanship, quality and a hard working, reliable team.
I was giving good advice and ideas if you are not sure with your own decisions.
I would use and recommend Finesse again.
Many thanks to you all.
Finesse Windows and Interiors Ltd. have done a lot of work for us over the past 15 years: this comprises a bedroom extension, new windows all round the house, a renewed flat roof, replacement hardwood outer doors and a sun room. We have found the service and the work to be of high standard and the fact that we keep going back is recommendation in itself.
I had new windows and doors put in about 6 years ago. Over that time they have weathered really well and still look as good today as they did when first installed. Many people have asked me who the supplier / fitter was and I have been only too pleased to be able to fully recommend Neil and his team at Finesse. Keep up the good work.
If you are reading this because you are looking for a recommendation, look no further. From commencement to completion of our project Finesse were fantastic. The never left the site for another job. They completed on time and on budget. Every single workman who entered our home respected it and tried to make the upheaval as painless as possible. The workmanship was second to none and we would just like to thank Neil, Den and all the boys so very much for a great job well done. We would not hesitate to recommend them or use the company again.
From the first day of contact we can't fault the service we received from Neil and all his employees. Customer definitely comes first. Great work. Great company. Wouldn't hesitate to recommend them to anyone.
Finesse Windows replaced a bathroom window for us but we are also looking to replace all the windows in our house. Based on our experience, we wouldn't hesitate in using them again. Better than other quotes from national companies and Finesse are a local firm with people you can actually speak too! Neil as well is very friendly and makes the effort to come and talk through even a small job like ours and explains everything in non-builder terms.
ps the window is great!
Finesse carried out some internal work for me last week. Neil and his team provide a professional and efficient service from start to finish. The standard of workmanship and attention to detail was to a high level. We are extremely pleased with the work carried out to our property and will definitely use Finesse again when the need arises. We would highly recommend them.
We had Finesse design and build a spacious home extension. Their workforce were exceedingly pleasant to deal with. Everything was on time, of the highest quality and we were delighted with the result. During construction they made suggestions which gave us more user-friendly features. We have no hesitation in recommending Finesse to our friends and family. Thanks Neil and Co. A great job.
Finesse carried out some work for me last year, and I had no hesitation in employing their services again recently. Neil and his team provide a professional and efficient service from start to finish. The quality of products, attention to detail and standard of workmanship is faultless. I am extremely pleased with the work carried out to my property and will definitely use Finesse again when the need arises. I would highly recommend them.
We ordered two new replacement sash and case windows from Finesse to replace old, badly altered ones on a listed building in February. We had seen reviews, photos and neighboring houses windows which Finesse had done so we expected to be satisfied with end result. The windows were fitted last week and we are absolutely delighted. The workmanship is splendid, the windows are beautifully crafted and they fit to perfection. I am happy to say that in a professional capacity I would have no problem recommending these windows for a listed building or as replacement windows on a historic building within a conservation area. I worked as a local authority conservation planner for 12 years.
Tina Gordon (MRTPI - Conservation Planner)